Lonsdale, Minnesota
Not resolved
1 comment

"I ordered a bullet proof vest from one of there sellers. Ordered a XXXL and they shipped me a Medium.

Asked for an exchange but they said I needed to pay more and pay for freight. I had mediation help and they did not. They worked great for smaller purchases but once I spent $231 I got screwed! Beware...use ALIBABA instead!

DHgate order #34200935 I have tried to contact the seller to renegotiate and have tried to use your online customer service to no avail. Please do not respond with your ROBO reply because everyone can see that your responses are bogas!!!

Product or Service Mentioned: Body Armor.

Reason of review: Not as described/ advertised.

Dhgate Cons: Communication with seller and customer service.

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Dhgate2014
#1150134

Hi Alabama01!

We do understand how upsetting this must be, rest assured that we will be here to help you. We checked your order here and we can see that you have opened a dispute and requested for DHgate Mediation.

We can see that your case was closed because you were not able to provide the tracking number for the return.

There was already a decision to return the item for a refund.

However, you failed to provide the tracking number within 7 days. This is the reason why your case was closed and your payment was released to the seller.

In the case that you have returned the item within the 7 day period but just failed to upload the tracking number, please send us the tracking number and the shipping receipt so we can have this forwarded to our Resolution Center for them to check this.

Riane

DHgate