Not resolved
2.8
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3 comments

Order NO:335643019 - I never received my package!! Now, it is more than 90 days and now I can not raise a dispute) and I tried to contact the seller several times, but did not got response.

It is not fair, SELLER will be paid and I never got the product.

The DHGATE website in My orders, shows: Shipped, In Transit Payment will be released to seller on 2017-06-08 23:53:19, and this is not fair since I never received the package. I have sent several messages to the seller but never got response, and it looks like he did not added the right address to the package, so this is why I never got it :(

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $18.

Preferred solution: Full refund.

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Anonymous
#1333051

Hi, DHGATE,

I sent an email to customer-support@dhgate.com (I tried the "live Chat" but it takes too long to and I never got attention). Please advice via email on what I need to do to get my money back or get the product.

Jeanet

Dhgate2014
#1332681

Hi jeanmart!

We are sorry for the experience you had with your order. Please contact us through our Online Chat Service or send us an email to customer-support@dhgate.com as soon as possible.

That way, we can assist you further on resolving the issue.

Once you're connected, you will be assisted first by TangTang, our customer service robot. For you to be able to be connected by one of our representatives, you can click on the "Switch to Live Chat" option or the agent icon (if you are using a mobile phone).

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com​

Anonymous
#1555763
@Dhgate2014

I have the same problem. I didn't receive my order and it's almost two months waiting.