Same boat here. Have been playing lie tag with seller for approx 10 days.
Been told dress was shipped 3 times, finally they said - not shipped. And they had to put in a "fake" shipping date.. What????? Was promised yesterday (03/15/16); I would have shipping # today and don't worry.
Well, still no shipping # (03/16/17). Tried Customer Service with DHgate; they refer you back to the seller. NO HELP - here. I only pray that if the dress comes before the wedding; it will be in good shape.
If not, we will have to buy a dress from a wedding store. My trust is all gone for this. How can we not worry. ???????
At this point, what is a consumer to do?
Order NO:250388914 still says shipped but no shipping # actually. .........
Product or Service Mentioned: Dhgate Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $147.
Preferred solution: I want the dress as described / shown and I want it soon. Seller needs to step up and deliver..
Dhgate Cons: You do not really want to know.