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Update by user Jun 13, 2021
I heard back they wanted me to send the shipping label I guess for the weight of the package .. but I threw that away a long rine ago I sent them pictures of my order and explained I ordered 3 pair of shoes and only received 2 pair ..
that's was a month ago so in other words nothing was done .. and there's no way to contact them you can't call or reopen a dispute
Original review posted by user May 14, 2021
I did hear back I sent picture waiting to hear back please if you can respond back within 3 to 4 days and I can tell you if I heard back
User's recommendation: If you order and they forget anything you must do a dispute and never cancel the dispute they will say anything so they don't get a poor rating and if you cancel a dispute you can't open another one and always ask questions about size.
Monetary Loss: $40.
Preferred solution: Full refund.