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Original review updated by user Jul 10, 2021

Ordered a bicycle frame from dhgate 577.84. never received it at first the tracking number they provided shows the frame going to Colorado, I live in California .

Sorry for the mistake they said we will send out another one .... lol It never arrived there tracking number that they gave with this fame didn't work still waiting for the frame it has been almost a year .. the so-called seller won't return my money an keeps telling me it is me that it is on it's way and closed then account after we said we haven't got it.. tried for hours on end and never got a reply.

there service is automated and you never get any where and then get disconnected .

They told us to go to the post. office the post office said the tracking number was not valid

Monetary Loss: $578.

Preferred solution: Deliver product or service ordered.

DHgate Pros: Its the one i want, Good prices.

DHgate Cons: Not received items.

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#2034001

Hello Richard E Zkj, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@***.com.

#2033849

Hello Richard E Zkj, Good day! We understand how you feel for not receiving the order yet.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@***.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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