State: North Carolina City: Turkey Clear all filters (14 of 2693 reviews match)
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ON problem I have found is that sometimes the sellers will take money for items and then send you an email tell you they don't have that item and ask if you will accept another item. I think they should not advertise the item if they know they don't have it. This is...
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1 comment
Nadya
#1364879

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center

DHgate.com

Review
#1093643 Review #1093643 is a subjective opinion of poster.
Product
Sunglasses
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
1.0
Details
Ordered my dress was sent a size 12 need size 6. It was cheaply made. Spoke with them several times through site as well as my personal Text. The said they would change the size if I paid a fee. They told me the dress had already been sent which was not the case. They...
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1 comment
Nadya
#1354754

Hi!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1079497 Review #1079497 is a subjective opinion of poster.
Product
Wedding Dress
Reason of review
Bad quality

Dhgate review in Turkey, North Carolina: Great product

This is exactly what I was looking it the order was fast, on time and the product was good quality I would recommend this seller to anyone. the Product came in multiple colors the Pink ones were of lower quality than the other colors 5 of them were cracked when i opened the box but I was very happy with my shipment that I received. My 10 year old son used them to raise money for his summer camp that he wants to go on it was a great Idea . now I am in talks to get logos on some of them that i order next time what a great site.
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Review
#1068129 Review #1068129 is a subjective opinion of poster.
Product
Fidget Spinner
Reason of review
all of the above

Dhgate review in Turkey, North Carolina: MANY SELLERS ARE DOING SCAM

3.0
Details
IVE BEEN PURCHASING TENNIS SHOES, AND THE SELLERS AND SENDING SOCKS OR OTHER TYPE. YOU NEED TO BE CAREFULL WITH THIS. IM A RESELLER AND ITS BAD FOR MY COMPANY AND REPUTATION WHEN THEY DONT DO THEIR WORK. I LOSE TIME AND MONEY WITH SOME OF THIS SCAMS. OTHER SAY THAY THEY HAVE SEND IT WHEN IS NOT TRUE. I CAN FILE FOR DISPUTE, BUT I NEED A INMEDIATLY RESPONSE BECAUSE IM JUST WAISTING MY TIME AND MONEY. PLEASE YOU NEED TO REVERIFY YOUR SELLERS THAT THEY ARE NOT HERE JUST TO SCAM PEOPLE. YOU NEED TO PROTECT THE BUYER SO WE CAN HAVE A GREAT EXPERIENCE.
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1 comment
Nadya
#1337582

Hi divafashion!

Thank you for your feedback. Can you also send us the order number of the order you're referring to in your review? That way, we can check on its details and provide you further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1056479 Review #1056479 is a subjective opinion of poster.
Product
Shoes
Cons
  • Sometimes lonb processing times
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Order Cancellation

Dhgate review in Turkey, North Carolina: Excellent expérience!

4.4
Details
Dhgate review - Excellent expérience!
Quand j'ai vu l'annonce sur internet, je pensais que c'était un site pour arnaquer les gens. Je suis allé visiter le site par curiosité et j'ai compris que c'était un vrai, que ce n'était pas du fake. J'ai navigué pour voir toutes les choses qu'ils avaient à offrir et j'ai vu que les prix étaient vraiment bas. Alors je me suis surpris à mettre des choses dans le panier pour ensuite faire mon premier achat! Le produit est très beau, tel que montré sur la photo! Livraison très rapide pour un site de la Chine! Je recommande et je vais sûrement retenter l'expérience!
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1 comment
Nadya
#1336333

Hi ericpro66,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1055393 Review #1055393 is a subjective opinion of poster.
Product
Ice Hockey Jersey
Pros
  • Livraison rapide
Cons
  • Description des grandeurs difficile
Reason of review
Fast order processing
Tags
  • Delivery Service
  • Online Shopping

Dhgate review in Turkey, North Carolina: experience was excellent

5.0
Details
Dhgate review -  experience was excellent
Dhgate review -  experience was excellent
I really liked the product and seller and vintage recommend all very good and very attentive and great dhgate atentendentes also congratulations very good keep it up I just wanted to give a sujestao to you who put epacket freight for my country Brazil as great will shop for sure I enjoyed buying on this site don't know him before I want to buy more products you make promotion always like to promotion many people in my parents buy products you are cheaper than in our country we need good prices here, and expensive the price of you guys are better than here I'm going to do more orders with time because I enjoyed shopping with you
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1 comment
Nadya
#1334202

Hi ednaldo!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053585 Review #1053585 is a subjective opinion of poster.
Product
Shirt
Pros
  • Yes veri hard
Reason of review
Good customer service

DHGate the most disgusting company ever !

For two years I have been fighting to get my money back, ordered a pair of shoes. What I had received was a pair of smelly shoes two sizes too big (believe me they were really smelly) so I have decided and sent them back asking for a correct size. Never received any pair of money back although I have been fighting for a refund for two years. I will never ever order anything from those thieves. That is the way they make their profit. This is a bunch of Chinese crooks, they truly deserve to be out of business, it it time for them to go and never come back.
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2 comments
Nadya
#1333724

Hi,

Please send us the order number so that we can check the order details and see how we can assist you in resolving this issue. To set proper expectations, if the order has been made 2 years ago, the order status should have been closed by now.

We will then be needing the merchant's confirmation in order for us to process the refund.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
#1336603
@Nadya

I ordered that pair of shoes on May 3, 2015, arrived at the end of May 2015. Because the size you had sent me was incorrect (too big) I have returned it to sender a very next day.

The US Postal Service has used the same tracking number LN 898498068CN.

As a proof the seller had received them on July 1, 2015 I have the email from China Postal Service. The name of your dishonest and arrogant seller is yiwuglobal.

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Review
#1052946 Review #1052946 is a subjective opinion of poster.
Product
Shoes
Cons
  • Bunch of totally dishonest people
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

Dhgate review in Turkey, North Carolina: Satisfied

5.0
Details
I had a good experience buying through DHgate. I think it is an excellent website to buy products of good quality, because the seller that I bought two soccer shirts send me excellent products and he delivered them fast. I contacted the seller through a message to know more about the the products before I bought them, and he contact with me soon showing me through pictures more details about them. He was very kind in his messages. The soccer shirts arrived soon and my son love them when he saw them. For this reasons, I surely will recommend this site and the seller to my family members and friends.
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1 comment
Nadya
#1330318

Hi Peluche2005,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1047387 Review #1047387 is a subjective opinion of poster.
Product
Shirt
Pros
  • I like it
Reason of review
Good quality
1.0
Details
Dhgate review - CUPON 10s FAKE
Dhgate review - CUPON 10s FAKE
LLEVO MUCHO TIEMPO COMPRANDO EN ESTA WEB (DHGATE) ES LA PRIMERA VEZ QUE DE VERAS RECIBO UN CUPON QUE VALE LA PENA ES DE 10S POR LA COMPRA DE UN ARTICULO DE 11 , ASI QUE ME DECIDO A UTILIZARLO COMPRANDO UNAS BATERIAS PARA RELOJ POR VALOR DE 13 S , AL CABO DE TRES DIAS Y...
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1 comment
Nadya
#1300678

Hi bicharroak_496!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018606 Review #1018606 is a subjective opinion of poster.
Product
Dhgate Coupon
Pros
  • Customer service and price
  • Fake
Cons
  • Crappy product
  • Fake
Reason of review
Poor customer service
Loss
$13
Preferred solution
Price reduction
Tags
  • Dhgate Scam

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

Dhgate Questions
3.9
Details
I had a great shopping experience on this site with this seller, product came fast, but the mails lost the package but after a period the product was found and sent to me, great great quality product, surely I will buy again, thank you very much to dhgate By...
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1 comment
Nadya
#1290925

Hi dbetzel,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1010752 Review #1010752 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • High quality
  • Good products
  • Prices
Reason of review
Good customer service
Tags
  • Good Customer Service