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You guys charged me twice!
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Nadya
#1634520

Hi ShockedChameleon960, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1452124 Review #1452124 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment

Was shopping for some family members and thought it would be a good idea to buy some poorly printed lemur T-shirt with that funky space print, you know the one I'm talking about, as a gag-gift. Well, tomorrow marks 30 days of it not arriving. I bitched to customer...
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Nadya
#1618924

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1432360 Review #1432360 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

4.2
Details
Dhgate review - Sneakers
My name is Christopher bell and I ordered some red and white Jordan 11 and I never got the when will I receive them
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Nadya
#1592891

Hi Christopher, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1393361 Review #1393361 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

I ordered some red and white Jordan11 and thye never came
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Nadya
#1586387

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1386807 Review #1386807 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

They sent me to a fake site called yapoo or some crap thats in chinese writing because the people i ordered from went bankrupted so they say .this is my last time shopping here an i will be going to social media an more money was taken out my account. Wtf people stay...
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Nadya
#1586386

Hi OurFinWhale152, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1386723 Review #1386723 is a subjective opinion of poster.
Product
Dhgate Marketplace
Cons
  • Horrable
Reason of review
Order processing issue
Loss
$160
Preferred solution
Let the company propose a solution

I need to have my order cancel and replace another one because all of my items ard not on the order but it has been paid for
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Nadya
#1586381

Hi PessimisticKakapo, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1385021 Review #1385021 is a subjective opinion of poster.
Reason of review
Order processing issue

No one answered my call!!
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Nadya
#1578120

Hi HummingHummingbird815, Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1377647 Review #1377647 is a subjective opinion of poster.
Reason of review
Poor customer service

i would like to no were my shoes is
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Nadya
#1572397

Hi EnthusiasticAdeliePenguin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1369079 Review #1369079 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

ON problem I have found is that sometimes the sellers will take money for items and then send you an email tell you they don't have that item and ask if you will accept another item. I think they should not advertise the item if they know they don't have it. This is...
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Nadya
#1364879

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center

DHgate.com

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#1093643 Review #1093643 is a subjective opinion of poster.
Product
Sunglasses
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

  • Yo quiero hacer muchos pedidos más de 50 al mes I quiero saber si eso pedido me pueden llegar junto en meno de 15 días

    Quiero saber si los pedidos que yo quiero hacer más de 50 al mes me lo pueden mandar todos junto I que me llegue en meno de 15 días gracias

Dhgate Questions

1.0
Details
Ordered my dress was sent a size 12 need size 6. It was cheaply made. Spoke with them several times through site as well as my personal Text. The said they would change the size if I paid a fee. They told me the dress had already been sent which was not the case. They...
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Nadya
#1354754

Hi!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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#1079497 Review #1079497 is a subjective opinion of poster.
Product
Wedding Dress
Reason of review
Bad quality