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Update by user Feb 20, 2021

Unresolved!!!DH GATE are Crooks!!Liars!! Cheats!!

Untrustworthy!!Uncontactable!!! Unemotional!!Just add ANY NEGATIVE adjectives to this list and you will barely understand what type of company you are (Donating)!!! I will provide photographic evidence at a later date because to be quite honest, I am sick to my back teeth of thinking about them!!

Despite my efforts and the support of Pissed Customer and others, the chances of obtaining a refund from DHGATE are similar to being able to fill a bottomless bucket with hot running water and carrying it for 100metres! The bucket scenario being the more plausible!!!

Original review posted by user Jan 21, 2021

I paid and ordered 9 individual items of the same size and specifically asked to avoid one colour in particular!! I received 3 items, wrong size, 2 of which were the colour I didn't want!!

The seller vanished and Dhgate were adamant that another delivery was en route to my address in the UK!! GUARANTEED!! Never happened!

Nor did the promised refund!! Totally Fraudulent activity from them, Especially when attempting to contact a "Human Being " at customer services!

User's recommendation: AVOID AT ALL COSTS!!!!

Monetary Loss: $20.

Preferred solution: Full refund.

Location: High Wycombe, England

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#1974872

Hello kevin g. Please provide us the order number/s so that we can check and see what we can do to help you. Thank you.

#1974918
@Nadya

Nadya, With all due respect, I have no intention of having any further contact with Dhgate , Not Now , Not Ever !! I regard myself as lucky when compared with others who have suffered far greater financial losses whilst dealing with yourselves!!

My initial complaint was treated with utter contempt and brushed aside by numerous members of staff, even robots!! At no stage was my complaint made for financial reimbursement up until the point that I felt humiliated by the total incompetence displayed by yourselves!!

I provided photos, receipts and original order documents, and even provided the weight of the parcel, not realizing that I was dealing with complete fraudsters!! This complaint (with any luck) will raise awareness about Dhgate and how they are prepared to obtain money , regardless of amount from anyone anywhere in the world!!

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