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Dhgate review in New York, New York: STAY AWAY!

1.0
Details
they're crooks and thieves. Beware the 5-star posts, they're from Dhgate.
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1 comment
Nadya
#1775905

Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1705260 Review #1705260 is a subjective opinion of poster.
Product
Replica Watches Watch
1.9
Details
Dhgate review - Cheap glue job
I purchased an item from them for my wife, on an attempt to try on the boot after late arrival. The piece of *** started falling apart smh; seemed to be glued together. On request for a refund I fought with the seller for weeks due to them trying to send me 5,10,15...
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2 comments
Nadya
#1619397

Hi ReadyCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1432667 Review #1432667 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Bad quality
i ordered a few things yesterday 11/24/2018 i have not received any emails on my purchase no confirmation and i did put my email
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1 comment
Nadya
#1603868

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1407450 Review #1407450 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
1.4
Details
I ordered some glasses and I paid good money for them .I tried contacting back the seller because when I tracked it down it was in a whole different State.. They delivered it to a whole different other City. so basically I paid good money, for somebody else to have...
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1 comment
Nadya
#1568006

Hi UnwieldyMoose328, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1363642 Review #1363642 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
I oreder some shoes from dhgate and i never received my shoes. The money was taken from my account so the shoes are paid for and i don't have my shoes yet. I ordered the shoes last month in August. Im very upset about this.
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2 comments
Anonymous
#1221478

I ordered shoes for my daughter, the payment was. Taken out of my accr, and now I just received an email saying my order has been canceled.

I emailed them about a week ago prior to this and got no response.

Very frustrated!! And more than a little pissed.

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Review
#924739 Review #924739 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue

Dhgate - Shoes Review from New York, New York

1.0
Details
Hi dhgate is nt a good website this Chinese seller they give u wrong tracking number and they send message oh plz confirm order is received all *** bad experience never trust Chinese sellers no customer service no updates
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2 comments
Nadya
#1154015

Hi

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Thank you so much for your cooperation and have a wonderful day!

Regards, Cess Dhgate Customer Service

Nadya
#1152886

Hi there!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane

DHgate

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Review
#839828 Review #839828 is a subjective opinion of poster.
1.8
Details
Dhgate review - Skirt Review from New York, New York
Dhgate review - Skirt Review from New York, New York
Made a purchase with Smartmart From DGgate on March 10,2016 Order #34896015 I pay the Total of USA $294 for 4 lot of skirt 10 piece each lot,The seller only send half of my Skirt.i contact the seller and he agree to Refund half of my money $144,I Wait a month for my...
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1 comment
Nadya
#1151655

Hi Jackeline!

Our Resolution Center is now getting in touch with the seller since you have not received the reshipment that you have agreed from your dispute. If the seller is not able to provide further evidences regarding this, you will be updated for your refund.

Rest assured that reaching a solution for your case is our priority and we will do everything possible to expedite your case and give you updates as soon as possible.

Riane

Dhgate

Review
#837759 Review #837759 is a subjective opinion of poster.
Product
Skirt
Reason of review
Order processing issue
5.0
Details
I ordered stuff and it came up to $100 something and it never came!
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1 comment
Nadya
#1126655

Hi

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#808699 Review #808699 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate review in New York, New York: AVOID AVOID AVOID

I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I'm finding the process for returning them complicated and frustrating. First, I've had to submit a request, with "evidence." I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund. Now, I'm told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I'm attending. It's already too late to replace them with the right size. I had to shop elsewhere. I'm fairly skeptical that the process will end in my favor. It looks likely I'll have to eat the expense. I strongly advise shoppers to avoid this company.
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1 comment
Nadya
#1111691

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#789755 Review #789755 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

Dhgate Questions
I got a fake tracking number on multiple packages then recieved days later tracking numbers we're changed to real ones when the actually shipped as well as extremely late delivery when the items we're time sensitive and chose dhl for shipping I also was lie to daily...
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1 comment
Nadya
#1080739

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much and have a nice day!

Cess,

Dhgate Customer Service

Review
#752836 Review #752836 is a subjective opinion of poster.
Reason of review
Problems with payment