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Dhgate review in New York, New York: STAY AWAY!

1.0
Details
they're crooks and thieves. Beware the 5-star posts, they're from Dhgate.
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1 comment
Nadya
#1775905

Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1705260 Review #1705260 is a subjective opinion of poster.
Product
Replica Watches Watch
1.0
Details
I paid for my order but never recieved. It ...it said it was delivered in my mailbox ..my mailbox is to small to recieve what i ordered..my oder num # was 3147857289 track # LW682045055CN never recieved it plz help me ...also im trying to track order 3151836512 track...
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1 comment
Nadya
#1767841

Hi Sandra, We have opened a dispute for order 3147857289 since this was delivered in GILBERT, AZ 85297. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you opened the dispute and then we will assign a person from Resolution Center to take care of your case.

1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

For order 3151836512, this is still in transit to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LW742146819CN

Review
#1689718 Review #1689718 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
1.9
Details
Dhgate review - Cheap glue job
I purchased an item from them for my wife, on an attempt to try on the boot after late arrival. The piece of *** started falling apart smh; seemed to be glued together. On request for a refund I fought with the seller for weeks due to them trying to send me 5,10,15...
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2 comments
Nadya
#1619397

Hi ReadyCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1432667 Review #1432667 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Bad quality
2.5
Details
I have bought alot of sneakers and watches and colonge. I have received most of the products............ BUUUUUUT like when you order something and goes to the wrong address and then you cannot navigate through the app and no one responds
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1 comment
Nadya
#1603869

Hi BustlingTiffany305, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1408685 Review #1408685 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Order processing issue
i ordered a few things yesterday 11/24/2018 i have not received any emails on my purchase no confirmation and i did put my email
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1 comment
Nadya
#1603868

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1407450 Review #1407450 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.0
Details
I didnt receive my package as promise to be delivered last friday november 17,2018.
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1 comment
Nadya
#1600583

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1403666 Review #1403666 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
4.0
Details
It happened early this morning
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1 comment
Nadya
#1596897

Hi FrivolousJellyfish968, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1398863 Review #1398863 is a subjective opinion of poster.
Reason of review
Order processing issue
Dhgate review - I ordered 3 sneakers and 2 of themWe
Dhgate review - I ordered 3 sneakers and 2 of themWe
I ordered 3 pairs of sneakers and 2 were correct then I returned other to sender and also messaged them for the right colors. That’s unprofessional the first picture is what was sent and sent back 2 pair I was suppose to receive my order.
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1 comment
Nadya
#1592887

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1392856 Review #1392856 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Dhgate review - SELLER SENT POISONOUS MAKEUP AND DEATH THREATS
SELLER SENT ME DEATH THREATS DIAGNOSED WITH UVEITIS CAUSED BY TOXIC MAKEUP FROM DHGATE Uveitis can lead to RETINA DETACHMENT and VISION LOSS ORDER 374286999 BEWARE OF THE SELLER "CHINESEBILLIONAIRE" I ordered a batch of makeup palettes from him and they were nothing...
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1 comment
Nadya
#1577473

Hi Rachel Liu, We believe that we have been assisting you from our social media platform and provide information about your case. We have already made a follow up with your dispute and you will be contacted for updates. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1376887 Review #1376887 is a subjective opinion of poster.
Product
Makeup
Cons
  • Company pokicies
  • Bad seller
  • Not always what you ask for
Reason of review
Not as described/ advertised
Loss
$284
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

Dhgate Questions
I decided to cancel an order the same day and have still not heard back from the seller after almost a week. * sneakers I ordered were described as authentic but soon learned they were replicas. I attempted to contact the seller to tell him I no longer want to place...
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2 comments
Nadya
#1577472

Hi ShaggyAardvark729, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1376475 Review #1376475 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy