State: New South Wales Clear all filters (21 of 2693 reviews match)
filters
State:
City:
Show
Product:
Show
4.8
Details
I ordered a Rickenbacker 4003 Bass guitar from Allguitar in china through Dhgate. after a few emails with quick responds with a customer service agent named Abby. I explained exactly what I wanted. They sent me pictures of the bass with every aspect I asked for e.g....
View full review
1 comment
Nadya
#1714282

Thank you for the positive feedback! We are looking forward in doing more business with you! If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1582305 Review #1582305 is a subjective opinion of poster.
1.9
Details
I still haven’t received my order yet
View full review
1 comment
Nadya
#1580258

Hi OssifiedTurkishAngora755, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1379626 Review #1379626 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate Customer Care Review from Sydney, New South Wales

Hi Kim glad to help all those who lost there money apparently when you paid for order the reason why wasn't shipped cause the order no wasn't registers so dhgate couldn't make order so when you message dhgate reg payment put order no and computer will tell you the order doesn't exist if you make a payment by western union if dhgate can't find the money to transfer to dhacount that s bexause escrow payment system doesnt allow it so if the payment isn't confirmed bydhgate in one week then get on the phone and call western union for a refund always contact chat and ask is order real registers one week I'd maxinumn time frame that you decide to to call western union to refund money If the seller ships and ask for fast shipment check tracking number no information press returned refund good luck
View full review
Review
#835362 Review #835362 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment

Dhgate Customer Care Review from Sydney, New South Wales

I made a. Payment with western union and sent two receipt to dhgate customer service assistance I sent receipts she transfered one payment to dhacount but didn't transfer the other receipt dhgate then said they never received it even though email and. Jpg file chat confirmed receipt was issued marj is aliar and can't. Be trusted the order will soon expire and seller hasnt extended the order seller wants order to cancel so marj and seller can get cash western union can't retrieve. Money order on western union receipt dh gate order has expired so western Union can't retrieve the. Money after the. Order s expired dhgate says they can't find the payment because western union does nt display dhacount. Number not allowing transfer to be done by computer so its a tragedy when the crime regarding marj was forwarded to finance department asked aeebyou gona fire marj didn't get a replt
View full review
Review
#835028 Review #835028 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment

Dhgate Customer Care Review from Sydney, New South Wales

1.0
Details
Western union and dhgate are together western union payment is made dhgate chat named marj does not send payment receipt to finance department she then say I've escalates your payment please wait the order is cancelled western union can't retrieve payment its a scam lok at everyone getting robbed how many orders have being cancelled and marj dhgate customer service chat didn't escalate western union payment to dh gate account
View full review
Review
#835022 Review #835022 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment
hi look i made a small order from honesty 168 located in guandong factory i paid her for the order i recieved a message saying order was shipped after 8 days the tracking no was invalid order no 34162382 contacted dhgate said a refund is on the way honesty 168 removed...
View full review
2 comments
Anonymous
#1123754

I also a similar situation. I dealt with a seller called ''click_me'' the product was bad quality and poorly designed.

I showed the seller the photos and also showed DHgate. I was given a refund by DHgate, but unfortunately the seller had already cancelled the order, so I couldn't write a review. Prior to that, the seller kept saying, I should write a good review if I wanted them to refund me. The seller told me, I would only be refunded if I promised not to write them a bad review.

The seller was rude as well. People out there, be very wary when dealing with a seller called click_me.

View more comments
Review
#803926 Review #803926 is a subjective opinion of poster.
Reason of review
Poor customer service
honesty 168 sells watches and is represented by dhgate on the 9th of january a payment was made to dhgate by credit card however honesty168 seller for ordernno 32410559 stold the money from the credit card order said your payment has being recieved then the computer...
View full review
1 comment
Anonymous
#1097666

order no 32410559 dhgate customer service refunded the payment the process takes 14 days you have to have faith and remain positive im sorry about losing my head i panicked because i didnt recieve a reply message box

Review
#773365 Review #773365 is a subjective opinion of poster.
Reason of review
Pricing issue

Dhgate - Womens Pant Suit Review from Sydney, New South Wales

2.2
Details
Beware This company blocked all contact with me because I asked for a refund. I have lost my money. Dont lose yours.
View full review
1 comment
Nadya
#1072320

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much and have a nice day!

Cess,

Dhgate Customer Service

Review
#741309 Review #741309 is a subjective opinion of poster.
Reason of review
Problems with payment

DHgate cusotmer service &

DHgate cusotmer service &
DHgate cusotmer service &
No one order from Dhgate especially from this seller ! They've directed me to so many places & I've been waiting over 2 and a half months for my dress! Literally I've been talking to a brick wall, with all their answer not solving any problems!!!! Such a disgrace considering this company is well known!!!! They've honestly lost a customer, terrible cusotmer service, terrible sellers. And to be honest I'm usually not a person who leaves reviews BUT Dhgate HAVE LEFT ME NO CHOICE AND HAVE MADE ME SO MAD!!!!!!!!!!!!!!!!! That I'm going to leave a bad review!!!!!!! DO NOT ORDER ANYTHING FROM THIS SITE!!!!! Warning to everyone!!!!!!!
View full review
1 comment
Nadya
#997381

Hi Lozamm!

We do understand how frustrating this must be since you have not received your order, rest assured that we will be here to help you.

We checked your order here and we can see that it was shipped with tracking number 860584652. We tracked your order here and we can see that is already in Sydney.

You can track your order here: http://www.equickchina.com/en/Track.aspx?inputEQUICKEXPRESSID=Please+enter+Equick+tracking+number

For more questions about the order shipment, please feel free to contact the seller for updates.

Here is how:

1) Log in to your DHgate account. 2) Click “Shipped" under Active Orders. 3) Find the order number. 4) Click the link "Message Seller" under the “Action” column at the right side of the page.

Rest assured, DHgate will not release your payment to the seller unless you are satisfied with your order.

Your money is always safe with us. Riane Dhgate

Review
#650361 Review #650361 is a subjective opinion of poster.
Cons
  • Stole money
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions

Dhgate review in Sydney, New South Wales: Sold counterfeit mach 3 turbo razor blades- does not cut hair at ALL

I returned items back to the seller and because she didn't want to return my money, she elected to not collect the parcel from the post and that's how these thieves work. Don't buy anything from DH Gate as there policies are empty, they don't protect the customers only the sellers. It's a scam in every avenue. Bad business as I done the right thing, I returned her mach 3 Turbo counterfeit blades that don't work at all and I lost out on the $131.00 us for the blades, $38.00 for return postage with a TRACKING number. Dhgate policy is if you have the tracking number you will receive a refund from the seller- ITS A LIE !!!! After 4 months, dhgate promised my refund- I still DONT HAVE MY MONEY........ So BEWARE of DHGATE...............
View full review
1 comment
Anonymous
#985636

Issue still not resolved- no refund still

Review
#623938 Review #623938 is a subjective opinion of poster.
Cons
  • Being lied to
  • Customer service
  • No refund
Reason of review
I did not get a refund and returned items to seller
Loss
$180
Preferred solution
Full refund