Dhgate - NEVER USE SELLER CINDERELLADRESS - EVER.
Update by user Jun 08
Original review posted by user Mar 22
This seller is a rip off!I ordered my WEDDING DRESS from them.
The item was 2017 Fairy Beach Boho Lace Wedding Dresses. Check out the photos to see what I ordered and what i got. When I opened a dispute, they agreed to refund but haggled with me on shipping costs (what the?) and then when we finally agreed i submitted my dispute. Then i left a review of the store.
One star - with photos, and exactly what happened. they asked me to change my review to 5 stars "because it was so important to them". I refused, and they told me they would no longer be able to refund me. when I questioned them, they changed their mind but said it would take 8 weeks to process my refund if I didnt change the review to positive.
the seller then barraged me with questions such as "do you even realise what this review could do to my store?" and "do you realise you could have me shut down, DO YOU??" Like I care!
They almost ruined my wedding and tried to strongarm me into faking the review.DJHGate customer service was fantastic, despite all my panicking about needing the refund to buy a new dress.
Review about: Dress.
Reason of review: Damaged or defective.
Monetary Loss: $230.
Preferred solution: Full refund.
I liked: Dhgate customer service team, Website, How easy cust service are to contact.
I didn't like: Seller cinderelladress, Seller bullying me to post fake review, Seller trying to withhold my refund for 2 months, Seller, Getting the wrong product.