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I ordered a dress. My account was debited.

Got an email dress was shipped 7/21. Still not here.

Nervous as needed it for a wedding and afraid it's not gonna arrive. Been trying to contact them or trace shipping number but can't get thru or any info

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Order processing issue.

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Anonymous
#1358157

I placed my First order ever with DHgates on August 6 and 7th of 2017 of 8 items.. everything seemed to be fine.

The Payments of the orders were processed with my debit card.. and Yes my card was charged the money for the amount of items and was deducted from my VISA immediately.. and i only waiting for shipping .Then a few hours later one by one I began to receive cancelled messages for 6 of the 8 items purchased. "why I don't know" But the money hasn't been refunded to my account yet..and I don't know what to do..I don't know know who to contact..

I sent emails to the sender .I also spent hrs tryin to get info through DHgates Customer service..

But one has replied..

I want my money back or my items that I 8purchased.. lamontballentine40@gmail.com