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2 comments

I placed my order back on April 9, 2021 and never received my order. I have reached out to the seller(5/5/21) about information on my order and they have not responded.

When I search the tracking number that is given...its Invalid..and says no information found on this package. At this point, I just want a refund and will never order from here again.

Order #331742****

User's recommendation: Never.

Location: Crawfordville, Florida

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#2017983

Hello Keyosha, We checked your order here and since you already filed a dispute for this order, DHgate will give time to let you and the seller agree on a solution on the dispute first. If the seller failed to respond to your dispute order, refund will be process automatically on the 6th day you filed your dispute.

#2017936

Hello Keyosha, We understand how you feel for having an invalid tracking number and we filed the dispute for your protection and if the seller will not reply to your dispute within 5 days, Dhgate will process the refund on the 6th day. If you have any further questions, please contact our Customer Service team again and we’ll be happy to assist you or contact us through this https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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