tried to file a complaint and the website wouldn't even let me

User's recommendation: never buy from them.

Location: House Springs, Missouri

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Hi, Regarding order 3223751721, as we checked the details of your order, we found that you have successfully opened a Dispute for this case. This is good as you are on the right track in getting your issue resolved.

You can check further details about our Dispute Policy by using this link: http://help.dhgate.com/help/buyerhelpen.php?artid=D364B2DE1CADD9F5E04010AC0C644F06&catid=330202#help_php-searchmiddel-1 Also, please don't click on "Item has been received" as it will release the payment to the seller if you do click that and please don't close the dispute until this will be resolved. You have 5 days to reach an agreement with your seller. If you still haven't reached an agreement after 2020-08-16 09:57:10Beijing Time, you can escalate the case to DHgate.

Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com


Hi PissedConsumer2110021, We understand your concern, we are here to assist. We checked the order and it shows that you have already opened dispute.

You are already on the right track in getting this resolved. You and the seller will be given until 2020-08-21 09:57:10 to reach an agreement.

If until the given time frame and no agreement is reached, you can then request for DHgate mediation so we can assign a dispute analyst that will handle the case for you. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

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