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4 comments

Online it says order has been missing 8 days no update..my other package is missing also

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

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#1961307

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY57086****CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

#1961131

Dear Jamal, Good day ! Regarding order 327823**** , we understand that you haven't received your package for this order yet and you want an update on its tracking status.

As we tracked your package with tracking number LY57086****CN , we found that your item is still in transit and you are scheduled to receive it on or before 2021-02-28 . For more information, please check this link: https://t.17track.net/en#nums=LY57086****CN We are going to wait for logistics to update more information about the location of the order. If you need a more detailed tracking update for your package, you can contact your seller in DHgate. Here's how you can contact the seller through DHgate message: 1) Click "My DHgate” on the upper right corner of the page.

2) Click "My Orders" on the left side of the page. 3) Search for the order number. 4) Click the link “Message Seller” at the top side of the order Please give the seller 24-48 hours to respond to your message due to time zone difference.

While for the order 327821**** , it shows canceled due to failure on payment so please check it again and provide the active order number. Regards, Aljean Customer Service Center DHgate.com

#1961083

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY57086****CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

#1960943

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY57086****CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

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