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2 comments
1.0

Had money taken out of my bank account without my permission even my bank notified me of this transaction so rang ghgate told the lady what was going on and as soon as i explained she then pretended that she couldnt hear me and said she will sort a call back .havent heard anything .yet but the phone line was clear as a whistle i havent purchased anything from this company so it looks like there's a little more to it will be calling my bank again not happy

User's recommendation: Don't bother.

Monetary Loss: $231.

Preferred solution: My money back.

DHgate Cons: Poor problem resolution.

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#2022465

Dear Jeramiah, Thanks for leaving comments here to us, sorry for any inconvenience, In this case, please contact your bank and reverse the charge instead since its unauthorized.

#2022394

Hello Jeremiah Zqc, We understand that you are worried about money taken from your account without you knowing it. For us to check and verify, we need the first 6 and the last 4 digits of the card, the date the charged was made and the amount.

We here to help you. Please send an email to customer-support@***.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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