I am a small business owner in Roanoke, VA & a pawn shop co- owner. I met Mr Douthat at our pawn shop when he came in to browse for a guitar. Mr Douthat convinced me to buy several items from Dhgate.com after we started discussing my business. I took his phone number 540-314-9770 and spoke to him by phone several times before deciding to order from Dhgate. I also had him video chat with me, and get a group video chat going with some of the Dhgate staff in Beijing. I had a group chat with 2 Dhgate reps & Douthat. After the group chat and having my questions/concerns answered to satisfaction, I was satisfied to go ahead and order. I ordered several cell phones, cameras & different items including several cell phone accessories. My total was over $1000 USD. Nearly 2 MONTHS & several phone calls with Douthat later, I finally received a small package that had chinese writing on it. Couldn't read it. Opened it to find 2 iPhones. They were clones. In chinese & you could not read or understand siri because it was in chinese. There was also no option to change the language! I was very upset and called Mr Douthat immediately. A chinese girl answered his phone & said he wasn't available then hung up. I called back again & got voicemail. The voicemail was a chinese guy. It said (please leaving your message and we will call you back) I did not get a call back. I called and left another message the next day. Did not get a call back. I have called more than 10 times now & haven't received any word from Douthat. From Oct 2nd 2015. I am very upset and have found several other people upset with him and Dhgate too. I just want this order to be completed, and get what I actually ordered or just return my money. I will let everyone know about this guy & his company. He is in the hands of the chinese and I don't think he cares about his fellow americans. I think he cares more about the chinese & what they think about him than he does us. Also if you search his company Dhgate, you will find literally 1000s of complaints and a few mention him.
I am having friends post this to Facebook & will post it everywhere. Please do not trust Douthat. Douthat--- Do the right thing & give me what I ordered or give me my money back! I attached a photo I found on a Ripoff.com report of Douthat. Also the picture of the package I got in chinese.
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- Reason of review:
- Not as described
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
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