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Update by user May 12, 2017

3 out of 7 order has now been shipped. All orders are way passed the guaranted handling time.

Refused any form of refund so the "on time delivery guarantee" is false advertising. One seller decided to ship my order with Fedex Econmic instead of DHL Express as i paid for.

Shipping now delayed another 14 days due to that. Seller does no reply to any PM's and DHGate seem to think it's okay since the parcel is sipped.

Update by user May 09, 2017

Few days later and none of the orders has been shipped.

1 of the sellers now admits that my order is still beeing processed by their factory even though they marked it as shipped 1 week ago.

Original review posted by user May 05, 2017

Sick of all sellers marking orders as shipped way before the actual shipping date. Few examples (ordernumbers for dhgate) Order 337954821 marked as shipped 2017-04-25 but actual shipping was on 2017-05-03 Order 338167304 marked as shipped 2017-04-29 but still not shipped (no tracking) and seller admits that they have not shipped it yet, even though they have marked it as shipped.

Order 719577457079 marked as shipped but still not shipped (no tracking). This list goes on forever. Actual shipping time with DHL is more or less 12-16 days instead of the promised 3-4 days. And why do most sellers behave like this?

Easy answer. To avoid the "on time delivery guarantee" where we buyers can get all our money back.

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

  • shipping fiasco
  • Dhgate Buyer Guarantee
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Nadya
#1325265

Hi dvdsweden,

We are sorry for the inconvenience this issue had caused you. We will have this issue looked into by our Seller Team so that these merchants will be punished.

We are not tolerating this kind of behavior and we will ensure that the merchants will either be terminated or suspended.

You may request for a partial refund for the items which did not arrive on the estimated delivery date set or a full refund if you are not totally satisfied with the purchase.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Jovonte
#1327587
@Nadya

Nothing happens. You give same standard answers in all similar threads.

Sellers will never be terminated or suspended. They know that they can get away with cheating or scams.

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