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3.2

After stumbling upon DHGATE and spending somen time exploring their extensive website, I decided to perform an experiment and order some watches - they were obviously replicas, but I was curious about the legitimacy of the site, the quality of the products and service and about the general experience of purchasing from a Chinese supplier. I had to order a minimum of 5 watches, which was fine considering that they were only $3 each.

I have an original watch of the same type which cost over $200AUD. Shipping was free, so no problem there. I was provided with a shipping number that did not work for several days and only provided basic information after sending the supplier a message (to which I never got a reply). When the package did arrive it was very poorly packed - 5 watches held together by a rubber band and then wrapped in bubble wrap.

This was then in a plain double-layered paper envelope. The watches were obvious replicas and while superficially bearing a resemblance to the photos on the website/advertisment, they differed in crucial ways that shows them immediately as fakes (such as the crown on each watch was incorrect size, the face design was incorrect and the finish quality of the bezel was quite sub-par). The images shown on the advert were of genuine DW watches and they looked great! Sadly the products supplied did not.

They looked like $3 copies. All in all, it was only to be expected and was an interesting experiment, but sadly the watches are of such poor quality that they are destined to be land-fill.

Reason of review: Bad quality.

Monetary Loss: $15.

Preferred solution: Be more vigilant with supplies providing actual pictures of products.

DHgate Pros: Website design, Variety of sellers.

DHgate Cons: Supplier not getting back to me after query, Lack of tracking information.

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Nadya Qgj

Hi jayb2!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

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