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I ordered over 30 ethika 2 pieces a month ago , I received a tracking number and tracked it for a month! So today I get a tracking update that the package has been delivered to an address in portage,MI.....I live in Henderson NV!

I reached out to the seller for a whole month with no response, and DH customer service doesn't even reply, the number they have listed Isn't theirs! I'm Livid and want a refund

Product or Service Mentioned: Dhgate Shipping Service.

Monetary Loss: $258.

Preferred solution: Full refund.

DHgate Pros: I liked how affordable the products are.

DHgate Cons: Does not support the buyer with emails, Sent my order to wrong state, Customer service in emails, Dispute is not handled properly.

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#1904854

Hi Kloe, We checked your order is already in dispute. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

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