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Had an order that was wrong.The seller agreed to a full refund on return and to refund the return shipping cost through the official DHgate dispute process.

Took a month for customer service to refund the purchase price after I threatened to make a charge back on my credit card and three months on still haven't refunded the return shipping.

Contacted them 5 times and every time they say the seller doesn't have the funds in their account to cover the $100 refund yet the sellers account shows over $80,000 in completed sales over the past 2 months.All 5 times they also have stated the seller will be reviewed yet the seller is still a "Premium Merchant".

Review about: Dhgate Online Order.

I didn't like: Being constantly lied to by customer service.

Review #1009216 is a subjective opinion of a user.

2.3
Privacy and Data Security
Billing Practices
Advertised vs Delivered
Delivery Service
Customer service
Additional Fees
Turnaround Time
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Price Affordability
Warranty
Diversity of Products or Services
PRODUCT OR SERVICE
Dhgate Customer Care
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $100
Preferred solution Full refund

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Dhgate2014
#1290054
Hi ANZ!
Please send us your order number. That way, we can check on it further.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .
Regards,
Samantha
Customer Service Center DHgate.com

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