Had an order that was wrong.The seller agreed to a full refund on return and to refund the return shipping cost through the official DHgate dispute process.
Took a month for customer service to refund the purchase price after I threatened to make a charge back on my credit card and three months on still haven't refunded the return shipping.
Contacted them 5 times and every time they say the seller doesn't have the funds in their account to cover the $100 refund yet the sellers account shows over $80,000 in completed sales over the past 2 months.All 5 times they also have stated the seller will be reviewed yet the seller is still a "Premium Merchant".
More Review Details
|Diversity of Products or Services|
|Privacy and Data Security|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Product or Service Quality|
What I liked
What I disliked
- Being constantly lied to by customer service
- Reason of review:
- Return, Exchange or Cancellation Policy
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Dhgate Online Order
- Review category
- Auctions and Internet Stores
Author wants to be contacted by the company. Learn more ›