Dhgate - Lies, lies and more lies.

21 of 989 Dhgate reviews

Had an order that was wrong.The seller agreed to a full refund on return and to refund the return shipping cost through the official DHgate dispute process.

Took a month for customer service to refund the purchase price after I threatened to make a charge back on my credit card and three months on still haven't refunded the return shipping.

Contacted them 5 times and every time they say the seller doesn't have the funds in their account to cover the $100 refund yet the sellers account shows over $80,000 in completed sales over the past 2 months.All 5 times they also have stated the seller will be reviewed yet the seller is still a "Premium Merchant".

This review is a subjective opinion of a user.
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Diversity of Products or Services
Privacy and Data Security
Advertised vs Delivered
Warranty
Delivery Service
Billing Practices
Exchange, Refund and Cancellation Policy
Additional Fees
Customer service
Discounts and Special Offers
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  • What I liked
      No items
  • What I disliked
    • Being constantly lied to by customer service

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
$100
Product or service
Dhgate Online Order
Review category
Auctions and Internet Stores
review #1009216

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21 of 989 Dhgate reviews
Dhgate2014

Feb 17 #1290054

Hi ANZ!
Please send us your order number. That way, we can check on it further.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .
Regards,
Samantha
Customer Service Center DHgate.com

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