1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

My sisters and I bought a bridesmaid dress each. The dresses were the wrong sizes and one was the wrong colour.

After disputing for a return and refund we posted the three dresses in the same parcel. I paid for a tracking number so I knew when DH Gate received the parcel. The seller told me they recieved only 1 dress in the parcel. I sent photos of evidence to show we sent 3 dresses in one parcel.

The seller then said they got two dresses but 1 dress wasn't from them. We continued to dispute the lies and insisted they return the dress they thought wasn't theirs.

They wouldn't reply to our messages and no refund was ever recieved. They got our dresses back and kept our $300.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Nadya Qgj

Hi!

Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

DHgate Reviews

  1. 1865 reviews
  2. 557 reviews
  3. 366 reviews
  4. 441 reviews
  5. 735 reviews
DHgate reviews