Seattle, Washington
1 comment
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1.0
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

If I could give this seller ZERO stars I would.In fact I would give them negative stars if I could.

Ordered a balance scooter, was promised it would be delivered by the 7 Sept. Received notice that the item had shipped and would be delivered by the 7 Sept. Tried to use tracking number. It was fake.

Filed a dispute. Waited 3-4 days, received another inaccurate tracking number. Was told I would receive a refund if I did not receive a valid tracking number by 17 Sept. I did not.

DH Gate told me to refuse package, to get refund, which I did when it arrived on 28 Sept (21 days after it was promised). I watched the mailman hit customer refused on the package and somehow DealCity managed to produce a fake tracking number. DH Gate refuses to refund my money (my bank said they will reverse the charge).

I think both DH Gate and DealCity are a scam.DO NOT PURCHASE ANYTHING FROM EITHER!!!

Reason of review: Poor customer service.

I didn't like: Refund issues, Shipping time, Scam, Fraudulent business practices, Being stolen from and lied too.

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Anonymous
#1050705

How much you pay x balance scooter ?

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