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Advertised "fingerlings". They were not!

Items return. No refund. Won't talk to me - they state they have no phones!

Poor customer service. You must do everything THEIR way and to *** with the customer!

Product or Service Mentioned: Toy.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1444820

DHGate claims to have NO US agent or presence, they want to make it as difficult as possible to Sue them for their illegal and deceptive business practices. They must use a translation program because they definitely do not understand the English language and refuse to make a simple phone call to discuss the problem. DO NOT DO BUSINESS with this company

Anonymous
#1444818

I have told ccmanagement several time, on March 5,2018, my bank, based on false information from you, released the money to DHGate. You *** have my money.

You refuse to return it. Your company employees are so stupid you cannot even understand what I am telling you.

Anonymous
#1444247

Email log in is ambayles213@gmail.com

Anonymous
#1444237

order PO# 269466389, but I have been corresponding with ccmanagement and have had negative results. They don't acknowledge nor understand what I have told them.

You customer service is useless.

Your company is dishonest and facilitates illegal copyright infringement. You cannot correct a problem when you don't acknowledge it and simply tell the customer that it is our own fault.

Dhgate2014
#1444526
@James bayles

Hi James,We checked that instead of opening an after-sale dispute for your order, you have file a credit card charge back. In this case, DHgate cannot intervene with your case.

It is now your bank who is handling this for you. Please communicate with your bank for updates on your case.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Dhgate2014
#1442706

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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