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My item never arrived I called to see if i3 can get my money back the customer rep was very rude and said that he wasn't a customer service rep for dhgate

User's recommendation: Never order from here.

Product or Service Mentioned: Dhgate Shipping Service.

Preferred solution: Full refund.

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#1905596

Hi Juliane, We checked your order is already in dispute. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

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