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I placed an order and paid for it. I got an email a couple days later saying I needed to pay for my order.

The charge went through. I have my credit card statement to prove I paid. I can't get anyone online, through email, no U.S. phone number to call.

Their live chat is awful. You get stuck in "***" until you get near the next in line and all of a sudden "live chat has ended." I don't know how many times I sat through the majority of their *** only to have the same thing happen every single time.

Product or Service Mentioned: Dhgate Customer Care.

Reason of review: Problems with payment.

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Dhgate2014
#1392207

Hi Paulfrankmulhern,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com