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2.0
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I can not get a comfirmation on my order. I placed it yesterday
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1 comment
Nadya
#1774145

Hi PessimisticLion515, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1702038 Review #1702038 is a subjective opinion of poster.
Reason of review
Order processing issue

Update by user Oct 22

It not resolved the seller changes his mind because i would not change my review.

Update by user Oct 22

Yesterday the seller text me and said he will, but he wanted me to give him a good review i told him once he return my money, then i told him i would revise, (yea right).This morning he...

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Resolved
Review
#1658170 Review #1658170 is a subjective opinion of poster.
Well they did text me and said they are working on it. And not to worry, but i haven't hear anything yet. I will notify them today to find out the status. I will let you know.
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1 comment
Nadya
#1750433

Hi marilyn1954, Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1658165 Review #1658165 is a subjective opinion of poster.
Order NEEVVVEEER CAME WENT TO DIFFERENT ADDRESS TRACKING MUMBER BOGUS!!!!
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2 comments
Nadya
#1586383

Hi , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1386139 Review #1386139 is a subjective opinion of poster.
Reason of review
Order processing issue
My order haven't arrived and its been 30 days...i havent heard anything and would like for someone to contact me
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1 comment
Nadya
#1237517

Hi,

We understand you are concerned about your order since you did not receive it yet. We will help you on that.

Please provide the order number so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#949898 Review #949898 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue
DH Gate Seller "Aiai668" is selling counterfeit Careprost. I ordered from this seller and received counterfeit product. Seller does not want to pay for return shipping to China and refund money. Please beware of this seller. They are dishonest and will continue to...
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5 comments
Joseangel
#1580638

These guys are crooks stay away. Contacted them several times they blamed the supplier the supplier blames them.

Customer support gives you the run around. Too bad they are oversea because this would be under investigation if they were here in the states.

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Review
#900983 Review #900983 is a subjective opinion of poster.
Product
Sun Pharmaceutical Industries Careprost Eye Drops
Reason of review
Bad quality
Ordered something for my car. They charged my credit card immediately Aug 3 and today is 15th. Tracking with number shows delivered but not how shipped or who signed and NO PKG ANYWHERE. Online customer service is a joke.
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1 comment
Nadya
#1295074

Hi,

We are sorry to hear about your experience. Please provide the order number pertaining to this issue so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#900865 Review #900865 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Problems with payment

Dhgate review: Review in Auctions and Internet Stores category from Chicago, Illinois

1.0
Details
WORST COMPANY EVER!!! I ordered a black mesh bathing suit from them. First off it took forever to come---THEN---once it came it wasn't what I ordered!!! It was a cheap, flimsy string bikini!!!! I messaged them several times with no reply!!!! Scam scam scam!!!!! DO NOT USE THIS COMPANY!!!!!! You can't reach anyone to resolve issues!!!! All they care about is getting your money...not their service!!!!!
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1 comment
Nadya
#1176916

Hi!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane

Dhgate

Review
#870569 Review #870569 is a subjective opinion of poster.
Product
Swimsuit
Reason of review
Bad quality

Dhgate - S6 Review from Chicago, Illinois

In store pick up in chicago
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1 comment
Nadya
#1173426

Hi there!

Can you tell us more what happened with your transaction? At the same time, please provide us your order number so we can check the status of your order and we can provide the possible resolution to your concern.

We also encourage you to contact us through our live chat customer service for immediate assistance: http://www.dhgate.com/contact/contactUs.do

Riane

DHgate

Review
#865308 Review #865308 is a subjective opinion of poster.

Contact Dhgate Customer Service

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Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
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Dhgate - Customer Care Review from Chicago, Illinois

I will NEVER ORDER FROM DHGATE AGAIN I ordered hair from a seller called kingchanging on April 5 2016 and the tracking # is invalid they won't respond anymore and dhgate won't release my until I wait 5 days and then if the seller won't respond I have to request mediation which could take 10-15 days a bunch of *** please do not trust dhgate there are a lot of complaints.
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2 comments
Nadya
#1148391

Hi!

We're sorry to hear about your experience on this purchase but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane

Dhgate

Nadya
#1148345

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Samantha

Dhgate

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Review
#833782 Review #833782 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Order processing issue