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2.0
Details
I can not get a comfirmation on my order. I placed it yesterday
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1 comment
Nadya
#1774145

Hi PessimisticLion515, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1702038 Review #1702038 is a subjective opinion of poster.
Reason of review
Order processing issue

Update by user Oct 22

It not resolved the seller changes his mind because i would not change my review.

Update by user Oct 22

Yesterday the seller text me and said he will, but he wanted me to give him a good review i told him once he return my money, then i told him i would revise, (yea right).This morning he...

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Resolved
Review
#1658170 Review #1658170 is a subjective opinion of poster.
Well they did text me and said they are working on it. And not to worry, but i haven't hear anything yet. I will notify them today to find out the status. I will let you know.
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1 comment
Nadya
#1750433

Hi marilyn1954, Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1658165 Review #1658165 is a subjective opinion of poster.
Dhgate review - Seller hongzhuang - don’t trust!!!!’n
Dhgate review - Seller hongzhuang - don’t trust!!!!’n
Dhgate review - Seller hongzhuang - don’t trust!!!!’n
I had an issue with a seller called hongzhuang. I bought a shoes and came with no conditions to use. I tried so many times negotiate with the seller and according to him, was sending an other one. He gave me a tracking number for other address and I never received the...
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1 comment
Nadya
#1594997

Hi SimilarPanther746, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1396661 Review #1396661 is a subjective opinion of poster.
Product
Shoes
Reason of review
Not as described/ advertised
Order NEEVVVEEER CAME WENT TO DIFFERENT ADDRESS TRACKING MUMBER BOGUS!!!!
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2 comments
Nadya
#1586383

Hi , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1386139 Review #1386139 is a subjective opinion of poster.
Reason of review
Order processing issue
I’m mad I need my order to be shipped
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2 comments
Nadya
#1586382

Hi ChangeablePussMoth, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1385179 Review #1385179 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
My order haven't arrived and its been 30 days...i havent heard anything and would like for someone to contact me
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1 comment
Nadya
#1237517

Hi,

We understand you are concerned about your order since you did not receive it yet. We will help you on that.

Please provide the order number so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#949898 Review #949898 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue

Dhgate - Customer Care Review

I have contacted you over and over again and have been given the run around each time. Do not be fooled by their response as if they care. They do not. This seller is STILL selling counterfeit products and DH Gate has done nothing to reprimand or resolve. A EVERYTHING sold at DH Gate is a knockoff or counterfeit and should not be trusted. PLEASE don't risk your reputation and sell their products. You may get sued or crImanally charged if some harms themselves with counterfeit products. I will post this review a hundred more times if it will save one person from the damage this company can do. Please BEWARE!!
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2 comments
Anonymous
#1237399

All products are not knock offs. I have used dhgate many times and have only had a problem one time.

Nadya
#1234724

Hi,

Thanks for your feedback. Please take note that the items on our website are all from China.

If you are still having issues with the item, please provide the order number so that we can check the order details and see what we can do to resolve the issue.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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Review
#946787 Review #946787 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
1.0
Details
On 06/1/2016 I have ordered a wedding dress from DHgate, "beautydesign". It has 99% approval rating. When the dress arrive, the dimensions were not correct, the fabric was very different from the picture and the dress came in an envelope completely wrinkled. I've...
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2 comments
Nadya
#1219085

Hi there!

We are sorry for the experience you had with your order. Please send us your order number (PO#).

That way, we can check on it and give you the best resolution for your concern.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#925890 Review #925890 is a subjective opinion of poster.
Product
Wedding Dress
Cons
  • Refund
  • Customer service
  • Quality
Reason of review
all of the above
Loss
$198
Preferred solution
Full refund
Tags
  • Sneaky Return Practices

Contact Dhgate Customer Service

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Latest Question

Dhgate Questions
2.1
Details
1. Ordered a clarinet from xgmmy.com on the dhgate website. Total cost was suppose to be $138.64 and I was billed that amount. 2. Clarinet arrived at my local post office COD $28.64 which I had to pay to the post office to get my package!!!! This was not part of the...
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3 comments
Anonymous
#1212644

As I originally stated and stand by my original review BUYER PLEASE BE AWARE!!!

- Order an item with free shipping but still receive a customs COD to pick up the package from your post office. Please be aware that if this product is defective, wrong or whatever seller fault they will refund you only what is paid to DHGate.

You will not be refunded the COD charges paid for customs. You will be out this amount.

- Order from Amazon.com or Ebay.com and when it says free shipping or includes a shipping amount I've never ever been charged customs COD to receive my item from the postal service. Even when it comes from overseas. You are better off purchasing from those websites so if there is a problem you will not be out any cost to you!!!

- Also be aware that you may not receive the item exactly as they list it.

They do sell counterfeits which in some cases maybe ok if properly stated and the items works. This was not the case with my order!!

Whenever I've purchased from Amazon.com or Ebay.com and it is from overseas they have never lied about the item they are sending. For example I've ordered USB cords for my phones and while they will state they work with an Apple or Kindle, Samsung, etc they never state they are that brand.

They do not post it as an Apple USB but as their own. Whereas DHgate vendor at least with my one experience with xgymmy.com they posted it as a true brand new Buffet Crompton Student Clarinet but I received a counterfeit Buffet Student Clarinet and was verified as counterfeit by my local professional music store!! Not only that but it didn't play any tunes correctly!!! Plus the ligature had mold on it.

Just be aware this happens on this website!

- While yes I did get a refund for the amount paid to DHGate because I did receive a counterfeit non working clarinet (which they still have listed as the real thing and still selling it as such) I did not get a refund for the customs $28.65 I paid to my local post office in order to receive the package. - In short I was deceived on total shipping costs, sent a non working counterfeit clarinet and I'm out $28.65!! THIS CAN HAPPEN TO YOU TOO as they do not claim to refund the customs charges.

How to prevent - My suggestion do not order off this website but if you must then do not accept the COD charges - Send it back and don't accept it until it really does come to you free that way if there is a problem they will refund all your money and you won't be out anything. - Personally I'm done with them as I'm still out $28.65 and to me that's just bad business and I don't do business with companies who do not 100% stand by their vendors even if it means returning customs expenses to a customer, it's a part of business expense.

They can file a claim against their shipper for this amount. I as a customer should not have to!!!

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Review
#917229 Review #917229 is a subjective opinion of poster.
Product
Buffet Crampon Clarinet
Cons
  • Corrupt company
  • Product did not work
Reason of review
Full amount paid out on this clarinet was not refunded, counterfeit item received, deceived with free shipping but was sent to me COD shipping,
Loss
$29