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1.0

After placing an online order, first time customers are asked to send a color photo image of their credit card (to prevent fraud they say). Check with any credit card company and they will tell you this is illegal. dhGate reps tell you that you can blot-out certain numbers of the image but they have all the crucial info from the online form anyway which makes counterfeiting the card, child's play. I bought from them 3 years ago with no problem (or image) but they said I was a new customer because i used a different credit card. As an alternative, they asked for the transaction verification number which isn't available for up to 10 days on pending purchases. I spend about 5 hour on their chat line and they don't read 90% of what I wrote and took any opportunity to log off.

Here is some company info:

https://www.whois.com/whois/dhgate.com

John Zhou - Admin - opsadmin@***.com Diane Wang, founder and CEO https://www.crunchbase.com/person/diane-wang

https://twitter.com/dianewangdhgate?lang=en

I'm sure Diane would enjoy any Twitter correspondence

Reason of review: Order processing issue.

Monetary Loss: $1.

Preferred solution: Deliver product or service ordered.

DHgate Cons: Company pokicies.

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Nadya Qgj

Hi EarnestTawny Owl,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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reply icon Replying to comment of Nadya Qgj

Dfgate2014 - You commented to the wrong post! - Not EarnestTawny

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