Kolkata, West Bengal
1 comment
Not resolved

I was worried about my money.As dhgate says false tracking number suspected.

dhgate representative was very nice.And assure me that my money is complete safe with dhgate secure bank account.

He says that Dhgate is a platform between you and the seller so rest assured that your payment is still safe with our secure bank account and will not be released to the seller not unless you received the item or is satisfied with the order."

He was quite patient and very nice carefully listen all my issues.Nice talking to the customer care representative.Hope for a nice customer experience in future.

Review #906977 is a subjective opinion of a user.

3.7
Customer service
Advertised vs Delivered
Product or Service Quality
Additional Fees
Diversity of Products or Services
Delivery Service
Turnaround Time
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Billing Practices
Warranty
Discounts and Special Offers
PRODUCT OR SERVICE Dhgate Customer Care
Reason of Review / Monetary Loss Good customer service / Not specified
Preferred solution Not specified

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Dhgate2014
#1203874
"Hi Drprojjwal !
Thank you for your positive review! We are looking forward in doing more business with you!
Please mark your review as resolved and send us a screenshot of this review with your login email at customer-support@dhgate.com so we can give you a $5USD coupon as a token of appreciation.
We are looking forward on your email!
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com"" "

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