Auckland, Auckland
1.0
Details
2 comments

So, when you get a false tracking number you know straight away that something is up. This means DHGATE have taken your money and the seller has absolutely no intention of supplying your order.

They will use any delaying tactic they can (including not answering) and when you go to the customer service live chat, you will find people who are WELL TRAINED in asking nonsense questions and not actually doing ANYTHING to help you get your order or your money back. It might be two months at least before you get to the refund stage. So they've had your money all this time. When you get your refund back, it's without any compensation or interest.

So you have, in effect, loaned DHGate this money for them to use, for two months or longer. Oh, and when you file a dispute, you can't leave any feedback, so you can't warn people about a dishonest, thieving seller. All you can do is find every consumer review site and write reviews, or go onto their Facebook page and LET OTHERS KNOW WHAT THIS COMPANY REALLY IS ALL ABOUT. A well developed, clever, FRAUDULENT DISHONEST SCAM.

And they just keep going ...

Ali Express do this too, and they have a watertight website to stop ever acknowledging or having to do anything about this THEFT. Disgusting.

Product or Service Mentioned: Dhgate Website.

Reason of review: Problem with delivery.

Monetary Loss: $54.

Preferred solution: Send me a replacement order. Send it to me via courier at YOUR cost. .

Dhgate Cons: False tracking, Two month wait for refund, Never got my order, Thieves.

  • Non delivery
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Anonymous
#900599

Hi! We’re sorry to hear about your experience.

Thank you for getting in touch and we are happy to help. Please send us a direct message with your order details and additional contact information so we can assist you further. We know how concerning and upset you are this time on the experience you encountered from one of our sellers.

You may also contact us through online chat service. http://www.dhgate.com/contact/contactUs.do

Anonymous
#892410

Not exactly. But good try tho... I have also had problems with Dh gate but their live chat / mnegers r really helpful

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