2.8
Details
1 comment

I ordered an item from DHGATE in december of 2016, I received an email and message from the system that my order is shipped but i never received anything from my local post office so I contacted my local, invalid tracking number they say , I was outraged! I do not have time for these mistakes because it was a present for my sisters birthday especially since all of my information is correctly in the system!

I then started a live chat with a dhgates representative who was very helpful but informed me that there was nothing she can do I would have to contact the seller so I contacted the seller and have yet to hear anything back from them! It is very disheartening and frustrating!But atleast DHGATE attempted to help,so I have my money back.

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Good customer service.

Dhgate Pros: Customer service, Very good.

Dhgate Cons: Shipping time.

  • unresponsive seller
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Dhgate2014
#1289583

"Hi!

Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com "