I have ordered a variety of items from different shops on Dhgate and have only had 1 problem . Dhgate makes it easy to report the problem and makes it easy to ask for a refund if the item is wrong or not received.
I will be asking for my 1st refund today but I have no reason to doubt that DHgate will handle it properly and quickly . I have never received a defective item and this was the 1st one that was incorrect. I contacted the seller & they offered a discount or to re-ship the item. I asked for the item to be reshipped.
When it did not arrive I again contacted the seller and was told the item had been shipped but because of the delay , I should ask for a refund and keep the item when it finally arrives . They definitely try to make the customer happy .
Product or Service Mentioned: Dhgate Customer Care.
Reason of review: Good customer service.
Dhgate Pros: Variety and options, Customer service.