San Diego, California
Not resolved
4.1
Details
0 comments

i bought a set of 10 pieces lipsticks specific colors and the seller sent me different items(individual) and different colors. i ask for a refund because i lost money and customers because they wanted the set and colors they ask for.

the seller sent me a totally different order.

I ask the seller for a solution and he offered $20 for compensation and I do not accept because it is hard for me to distributed the lipsticks and then he offered $50. finally dhgate mediates the situation and agree to refund me $80 now i am waiting for my refund.

Product or Service Mentioned: Anastasia Beverly Hills Lipstick.

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Dhgate Pros: Customer service, Diversity of products.

Dhgate Cons: Some items not as described.

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