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I purchased a prom dress for my daughter and when I received it, it was nothing like what they posted on their website. The make and material was totally different.

The design of the dress was if a 5 year had made it. I returned the dress on 4/10/2017 to this day, they are saying they haven't received it so my bank is going to refund them their money because they are saying they haven't received it. I had to pay $33.75 to return it and I know for *** sure they have received it but I can't prove it. This website is a scam and for those who say it isn't just wait until it hasn't to you.

The 2 pictures are what I received and the other picture is what the advise on their website.

Not the same at all. I urge people PLEASE DON'T USE THIS WEBSITE IT IS A KNOCKOFF SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Dress.

Reason of review: Not as described/ advertised.

Monetary Loss: $158.

Preferred solution: Full refund.

Dhgate Cons: Cheat, Liar, Scam.

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Dhgate2014
#1343488

Hi there,We are sorry for the experience you had with your order. Please send us your order number for us to check on its details and provide further assistance to your concern.For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .Regards,SamanthaCustomer Service CenterDHgate.com

Dhgate2014
#1343002

Hi,We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details for us to see how we can assist you in getting a resolution. Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .Regards,SilCustomer Service Center DHgate.com