Not resolved
3 comments

Their customer service is a joke. The representatives either don't understand you or don't bother reading what you write.

I received a damaged item from seller "gift_wholesale" and requested for a replacement. She agreed, but sent me parts instead. They were NOT compatible. I reminded her that she had agreed to a replacement, not parts.

She told me to use a lighter and freeze the tiny rhinestone onto the pendant because I didn't have a glue gun for the glue she provided, and that it was an "easy fix." What a ridiculous request! I have been on disability due a hand injury and am incapable of performing such meticulous work. Also, why am I going to play with a lighter? I paid for a FINISHED product, not one I had to put together myself.

I asked DHgate multiple times to step in but they kept closing my case saying I already received my replacement, which I did not. I explained countless times that the seller sent me rhinestones, not a new pendant. I messaged the seller multiple times. I called DHgate over 3 times, contacted online support over 10 times, and sent over 7 emails.

They kept saying they would contact me back within 24-48 hours. It took OVER TWO MONTHS before they contacted me back, but they only did so after I chose to dispute the transaction with my bank as a last resort. DHgate finally issued me a refund. BUT the seller has been messaging and harassing me about my bank dispute (which I had informed her I would do a month prior if she failed to issue me a refund herself).

I explained to her that I opened the dispute before receiving a refund and had already closed it. I even submitted the evidence to DHgate. But the seller still chose to call me a liar in broken English numerous times and threatened to have my account terminated so that I would never be able to purchase from DHgate again. I told her not to message me anymore or I would report her.

She continued to message me again, calling me a liar, and stated that I was making up excuses.

I reported her to DHgate for harassment, but they said there is no option to block sellers. Because I do not feel comfortable including my bank dispute, I will not upload those pictures, but here are the other pictures.

Product or Service Mentioned: Pendant.

Reason of review: Not as described/ advertised.

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Dhgate2014
#1418390

Hello,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Anonymous
#1456654
@Dhgate2014

DHgate ALWAYS responds the same way as above. They sent the same exact reply to me and i am out over $300.00, they did NOTHING to resolve the issues, they NEVER REFUND, NEVER!!! Don't be scammed like the above buyer or me, STAY FAR AWAY FROM THIS *** COMPANY!

Pamela Gilbert
#1460995
@Donnatt

Very true! I've read through numerous reviews and they,dhgate, always reply the same!

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