Update by user Aug 09
The sellers rip you off! You don’t get the product. You’ll receive a blank envelope or a small plastic packing slip, with a piece of cardboard inside.
Original review posted by user Aug 09
E-mails sent to DHGate “customer service”:
I’m very very upset! This is a fraudulent sale and transaction!
What I received was a small plastic packing envelope from this seller!! No shoes! As you can see in the picture, the weight of this “package” is 1.5 Kg!???? This is unacceptable and I’m extremely pissed off!
I want an immediate refund, and I want this seller removed from DHGate immediately!?? I will be filing a dispute and charges against this seller and DHGate if this mater is not resolved!
On Friday, August 9, 2019, DHgate wrote:
This is Judy again, thank you for your reply.
I am very sorry to have brought you an unpleasant shopping experience. This order seller provides a weighing screenshot of the freight forwarding company, shows that the weight of the package before shipment is about 1.3 kg.
This order is recommended to contact your local post office complaint and ask your local post office to provide the weight of the package and the final findings of the post office.
Please reply us and provide the evidence within 1 days.
DHgate Resolution Center
Date: August 9, 2019, 10:20 AM
This is FRAUDULENT! This will be reported the to IS Government and the US attorneys office to prosecute your company!
You failed to investigate with the shipping carrier and to identify the actual shipping label and weight! CUSTOMS CAN SEND YOU WHAT WAS PASSED THROUGH to the USA!! You need to get the ACTUAL SCANNED LABEL FROM CHINA AND THE UNITED STATED POST OFFICE!
You are a horrible representation of your employer and your NOT DOING YOUR JOB!??? You will be hearing from customs and the FTC!
Reason of review: Problem with delivery.
Monetary Loss: $115.
Preferred solution: Full refund.
Dhgate Pros: Goods and prices.
Dhgate Cons: Unsaleable merchandise, Shoddy workmanship, You do not really want to know.