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2 comments
1.0

I ordered 4 robes from seller and only received one. I made this order in November and seller told me to wait for my second shipping to ship out.

I received one robe with the tracking number SF604306****317. I never received the second shipment and I was unable to dispute the order. I have screenshots of me and the sellers conversations if needed for proof. Can you please help me receive a refund or order.

Thank you.

I ordered from the seller before and it he only sent me 2 items out of 3 robes I ordered.

After I disputed he sent out the third and acted like it was delayed. This is the second time I ordered from him and having issues again.

User's recommendation: Don’t do business with this seller zhainshe.

Location: Indianapolis, Indiana

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#1977861

Dear Eve, Good day! I am sorry to inform that the time frame to open an after sale dispute for your order has already lapsed.

You are given 7 days to open an after sale dispute from the date the payment was released to the seller for non - electronic items and within 30 days for electronic items. For this case, the only way to get a refund is to reach an agreement with the seller. If you want a refund processed for this order, please make sure that the seller will state the desired amount that they are willing to refund you with. For example, statements like this: "I agree to refund with the amount of____".

If you have reached the refund agreement in the communication and specified the refund amount, please contact us immediately. We would process the refund for you according to your agreement.

#1977751

Dear Customer, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Yo an also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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