State: Guangdong City: Shenzhen Clear all filters (11 of 2693 reviews match)
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5.0
Details
I purchased 2 color rush jerseys. paid on 3/3/18.Recieved on 3/15/18( 12 days) . I had a pleasant buying experience. Maybe I am just lucky .As for the jerseys? Both are beautiful. Quality stitching .I can not find 1 loose stich, name is sewn on straight, and price was...
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1 comment
Nadya
#1448848

Hi user57612667,Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com.

We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/Regards,RianeCustomer Service CenterDHgate.com

Review
#1211827 Review #1211827 is a subjective opinion of poster.
Product
Jersey
Cons
  • Only issue is the seller is gone
  • I want to get more
Reason of review
If i can combine all answers above id rate 10 stars gr8 experiance!!!
4.8
Details
Good expirence and fantastic web. I recommend anyone that need something, that come to dhgate web page for buying that product. And if u have any problem, you only have to contact with the costumer service and in a few hour you got the answer and your problem are...
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1 comment
Nadya
#1447796

Hi user62610449,Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.comHere is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/Regards,SamCustomer Service CenterDHgate.com

Review
#1210889 Review #1210889 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality
4.7
Details
Order received, no problem with item. Shipping normal speed. Packaging good. Customer support of dhgate good. Service also good.
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1 comment
Nadya
#1445782

Hi sagarderacer,Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.Regards,RianeCustomer Service CenterDHgate.com

Review
#1209317 Review #1209317 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Fast order processing
1.4
Details
I ordered a Honda obd2 scanner from them. According to their site it said they have over a hundred in stock. Paid for it and waited for response of tracking number. A couple of days pass and I get an email saying my order has been cancelled due to seller not shipping...
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2 comments
Anonymous
#1443307

I want to buy Redmi 5a phones on the price of 5000 rs to 5200rs / phoneI want to buy 1000 phones every week .....I tried so many sites but unable to contact ...Plz help meMy mail-id is "lalitrajput745@gmail.com"Contact no. - 7906993578 ....

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Review
#1202413 Review #1202413 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Order processing issue
1.0
Details
I have said my piece concerning this SCAM of.a "company" and their products and sellers. My dispute will never be settled to my satisfaction so I've given up hope on that front. However, I will NOT rest until I have gotten my message to as many people as possible...
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3 comments
Jojo
#1452105

The site asked me if my issue with this outfit has been resolved. The answer is quite simply NO because, it is impossible for ANY customer to resolve any issue when you're dealing with a SHAM of a "company" like DHGate!!It's very difficult to resolve anything when dealing with nothing but a bunch of criminal *** like them!!

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Review
#1196818 Review #1196818 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
1.0
Details
Dhgate review - Fake-defective goods- worst customer service
Dhgate review - Fake-defective goods- worst customer service
Dhgate review - Fake-defective goods- worst customer service
Ordered dress- order#276592236, never got email form seller confirming my measurements or color selection. I sent email to seller only to receive rude response. less than a week after placing order, I asked if I could cancel order. after poor customer service I was...
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1 comment
Nadya
#1438291

Hi amaliaandazola_63,We checked that you have declined the proposal for a partial refund. You have been advised to return the item for a refund instead.

The analyst has been requesting you to provide the tracking number for the return.

It is stated here that you do not want to return the item. Please be reminded that you are not able to fulfill the decision for your case, the payment will be released to the seller and have the dispute closed.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Review
#1194528 Review #1194528 is a subjective opinion of poster.
Product
Dress
Cons
  • Corrupt company
Reason of review
Bad quality
Loss
$165
Preferred solution
Full refund
Tags
  • bad service
3.8
Details
2 watches 1 with no tracking at all another delivered to an address 300 miles away. message time contacting seller is very slow. i feel very cheated both watches are from the same seller. {{redacted}}
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1 comment
Nadya
#1426938

Hi timwarley_55,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Review
#1180172 Review #1180172 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Diversity
  • Ease of ordering
  • Diverse products
Cons
  • Bad sellers
  • Bad service
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Fraudulent Tracking Numbers
1.5
Details
If it were possible to give a much lower rating than a 1 star, I would certainly be giving it. I placed an order from this website, which took for ever to be received in the first place, and then, after receiving the item and testing it out, I found that the item did...
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2 comments
Nadya
#1424932

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number pertaining to this problem so that we can check the order details for us to see how we can assist you in getting a resolution.

We are committed to giving a refund as long as our refund process is followed.

If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,

Sil DHgate Customer Service

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Review
#1176069 Review #1176069 is a subjective opinion of poster.
Product
Dhgate Marketplace
Cons
  • Difficulty and cost of returning poor merchandise
  • Some communication from vendors regarding products
  • Ripped off
Reason of review
All of the above!
Loss
$30
Preferred solution
Full refund

Dhgate review in Shenzhen, Guangdong: Shoes too big

3.3
Details
Dhgate review - Shoes too big
Dhgate review - Shoes too big
Dhgate review - Shoes too big
I emailed the seller but a icon came up stating product no longer exist and seller is offline.
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Review
#1165728 Review #1165728 is a subjective opinion of poster.
Product
Shoes
Reason of review
Return, Exchange or Cancellation Policy

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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Latest Question

Dhgate Questions
3.8
Details
I have bought many products in this store, and it has always been at a good price. I am very happy with all the products that I have bought until today. The waiting time is quite reasonable, only some time have been delayed more than 30 days, coinciding with holidays...
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1 comment
Nadya
#1417243

Hi julianmayordomo85,

Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Review
#1165315 Review #1165315 is a subjective opinion of poster.
Product
Sneakers
Pros
  • Price
Reason of review
Good quality