3.0
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Advertised vs Delivered
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Turnaround Time
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1 comment

seller was very helpful with great communication. products arrived quickly and as expected.

no problems. all products were authentic and came sealed as expected. the seller was very helpful with regards to shipping method and customs information. response time was quick and the whole process was very easy and convenient.

the products are new and recently launched and considering that the price was reasonable too. i would give the seller a five star rating for communication, products, service, convenience and friendly response. dhgate is also very quick easy and convenient.

some issues with the website as in the messages dont link to the product or seller so you have to navigate in and out of messages and product page. also the payment is in dollars so you must convert to work out cost and even then it could be different because the rate is not clear.

Review about: Dhgate Shipping Service.

Reason of review: Good customer service.

I liked: Products.

I didn't like: Dispute process and message not linked to product.

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Dhgate2014
Cebu City, Cebu, Philippines #1273587

Hi imranshakoor,

Thank you for your feedback. We are glad to hear that you were satisfied with your shopping experience on our website.

For the issue you encountered wherein you cannot see the seller's message, you may go to your "My Messages" in your DHgate account and select "From sellers" and find the name of the seller whom you've been getting in touch to.

For the payment, there is no option yet to pay in USD if you are not from the USA since the payment will be processed in your own currency however, our team is working on having this option available in the future and we will surely announce this on our site.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

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