Saw a couple things that i liked, wanted to buy them. First of all their buying process and layout is confusing.
I wanted to use my credit card, which I have used before without any problem on other sites like Ali etc. Put in my card information and it is immediately rejected. I think oh well, and try my other card, but that is not accepted then they free my account and don't allow me to pay through credit cards, only option shown is bank transfer or western union (like seriously?). I then contact them about this issue, and the safety center asks me to send them images of my card( WTF?).
I think okay I have protection on my card, I guess i could do this, and I send the card info to them. Mind you, the form they sent was a pain to fill, they wanted both front and back scans of the card displayed in the form then signed/scanned copy of that. My account was activated in a couple days (They say 24 hours to respond, but it has never been the case for me.) I go ahead and make a 3$ purchase, it goes through nice and smooth and the next day there's this other thing i want to buy, and i go ahead and proceed to purchase it and guess what, im blocked again.
I go again and mail the safety center again, in the same email thread i sent them out a few days ago, with the mail that had my authorization form and the *** from the other side tells me to send photo copy of my credit card again. What kind of idiots do they have working there?
Product or Service Mentioned: Dhgate Website.
Reason of review: Idiots working for safety center is not a comforting feeling.
Preferred solution: Let the company propose a solution.
Dhgate Pros: Variety of sellers.
Dhgate Cons: Blind security employees.