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Update by user Oct 03, 2020

DHgate costumer service not help me...

Original review posted by user Oct 03, 2020

Dear Sir/Madam

My problem is the costumer service is never help me! I have 2 order what is was not arrived.

The first ordered product' s order number is 320645****.

This product didn't arrive.

I wanted full refund,but the DHgate gave me 0.001 dollars.So this is nothing,the DHgate let me down. I read on many site the DHgate's costumer service is protecting the seller interest. I lost 34pounds on this item.

Second item's order number is 322862**** . Same problem,item didn't arrive.

On this item I lost 50pounds. What do you think,this is normal?

I wanted full refund , I wrote the items didn't arrive ,so I didn't receive them. Both 2 cases,have written to seller but never arrived answer.

I think this two seller is fraud. Please give me back my money,I bought so many things from the DHgate.

If I will not receiving my money I will contact with my lawyer.

Thank you so much for your understanding.

I know that this is not your fault.

I am working so hard for my money.

I was paying for a service what I didn't get.

Please more attention for the buyer rights.

Kind Regards,

Tamas Pinces

Monetary Loss: $100.

Preferred solution: Full refund.

DHgate Cons: Fraud seller.

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#1932067

Hi TAMAS P, We checked this order 3206453201 and found that you had reached an agreement with the seller on the dispute page to give you a partial refund. Now, the status of the order is already closed.

We highly suggest you to contact the seller and reach an agreement. If you want a refund processed for this order, please make sure that the seller will state the desired amount that they are willing to refund you with. For example, statements like this: "I agree to refund with the amount of____".

If you have reached the refund agreement in the communication and specified the refund amount, please contact us immediately. We would process the refund for you according to your agreement.

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