State: Florida Clear all filters (62 of 2693 reviews match)
filters
State:
City:
Show
Product:
Show
1.0
Details
Placed two orders that i have been tracking. It said that their had arrived, which they didn't. I spoke with the US post office today and was informed that the packages were delivered to New York and New Jersey. They did confirm that both packages had another name on...
View full review
1 comment
Nadya
#1762915

Hi VenomousRoyalPenguin195, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1681785 Review #1681785 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
1.0
Details
I made an order on the 11-26 I don't know when my order will deliver . No communication at all for my order but they already took my money same d as y that l made it. Oder number is 386468148
View full review
1 comment
Nadya
#1609270

Hi NeighboringRoyalPenguin694, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1416996 Review #1416996 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate review in Orlando, Florida: Ordered small items takes 2 month for delivery

Worst customer service every, ORDERED product, for my Fitbit clasp, found out that it will take 2 months for yhe prouduct, waited for 40 minutes before i got somebody telling it will be here in another month, never do business with these people again.
View full review
2 comments
Nadya
#1592163

Hi there, Please send us the order number of your concern, so that we can check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

Nadya
#1591592

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

View more comments (1)
Review
#1392135 Review #1392135 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
I ordered a product from a seller on the site and received a completely different color than what I had purchased. Rather than deal with the return process, I gave it away and reordered from what I believed to be a different seller (different username - beware of this...
View full review
1 comment
Nadya
#1568005

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1362965 Review #1362965 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Dhgate review in Pensacola, Florida: Order 335485114

2.7
Details
seller agreed to full refund of $49.34 on january 27,2017.i havent received the refund as of yet and chinese new year is over with.i talked to 2 customer service reps,Mae and Jetter and they check and say we see you havent been refunded let us check.i have ticket id 1702065897eb7ddbb45 and they say 24-48 hours for return and you will get a email,its been 48 hours today and i havent received a email or my refund.tired of customer service lieing and dhgate not doing nothing.these sellers just add a false tracking number or send feet cards instead of items and i been shopping on here for 6 years and done at least 8 return and refund or after sales disputes in the last 4 months.im going back to ioffer or aliexpress,tired of this ***
View full review
1 comment
Nadya
#1284458

Hi eldric2016,

We understand the importance in getting your refund. We checked this order and a refund for the amount of $49.34 was already completed on our end on 2017-02-09 17:31 and the money was returned in the same card account you used to pay for the order.

It normally takes 10-15 working days for the refund to reflect in your account depending on the refund process of your bank.

It can take sooner than the time frame or later depending on your bank's refund process.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1004478 Review #1004478 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Ease of the website to see products and order
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund

Dhgate review in Clearwater, Florida: Resolver my returned back

3.5
Details
Dhgate review - Resolver my returned back
Solving all my situation for the seller to send me my phone and everything works out resolver my returned back I had a bad experience with the seller unforgettable I hope all this situation is resolved promptly PO#241320049 The team is working contact mind to resolve the situation that the salesman totally adien me the team and without the money I am totally confused and another with another seller who is not Copeland I will follow in search of the solution to be able to solve the situation as soon as possible I hope in God they aregle soonI count on the whole team of dhgate to solve it
View full review
1 comment
Nadya
#1238786

Hi koalareal12!

We checked your order here and we can see that this was already closed since September. We also want to set proper expectations that for closed orders, this is already beyond our After-Sale Policy.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** and then you can contact us again and we will arrange the refund for you. If they don’t agree to refund you we cannot operate for you too..

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service Center DHgate.com

Review
#951441 Review #951441 is a subjective opinion of poster.
Reason of review
returned the seller not wands send my new phone
Loss
$200
Preferred solution
Full refund

DHGate Customer Service experience

I had ordered a Shirt online from DHGate, it was supposed to be a Men's size XXL, what Received was taged as XXL and looked like the pic, however it was not even close to being man size, would have been small for a child of maybe 10 years old.. when I contacted DHGate Customer Service I was basically put off and offered no real assistance.. I was obviously scammed and they did not seem to care. So, exercise extreem caution and avoid having this happen to you.. I'm glad ot was only a shirt and under $20..
View full review
1 comment
Nadya
#1226960

Hi Charlie46060,

I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.

Johniel,

DHgate

Review
#936381 Review #936381 is a subjective opinion of poster.
Product
Shirt
Reason of review
Not as described/ advertised
Loss
$18
Preferred solution
Deliver product or service ordered
Tags
  • customer service person

Dhgate Online Order Review from Hollywood, Florida

I ordered a month ago i didn'nt receive any package
View full review
1 comment
Nadya
#1225230

Hi,

We understand you are concerned about your order since you did not receive it yet. We will help you on that.

Please provide us your order number so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#934372 Review #934372 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate or DhGREAT XD

4.3
Details
I wanted a refund from a seller because I was afraid I'd get the wrong size. Seller responded fast and offered many solutions. They handled everything professionally and explain very in English, well for chinese people. It was a pleasure using the site..I will be coming back for more because you can't beat their offers..it's simply amazing. I hope they become as big as Amazon or ebay one day! I just wish customer service was able to provide faster refunds instead of going through the seller but it's whatever I still enjoyed shopping on the website. blahblahbla blahfdjb kjgrnsktj etkgrnsrtjnhskr tkrgskrjths ktrgnskjrth ergkk rsgktnksjgr tekgsrtkjhn kgnskjtrngksrnhtk rkejnfsekjrngs erkjngskrengk rekngskjrngskjrt erngskjrnkgj egsn rkgs tgksntkg gsknekjg
View full review
1 comment
Nadya
#1224657

Hi thedanabee,

Thank you for your feedback. Let us know if you have any questions or concerns so that we can immediately assist you in resolving any issues.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#933087 Review #933087 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Good online help
Reason of review
Good customer service

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions

Dhgate - Dress Review from West Palm Beach, Florida

1.5
Details
dhgate is a ripoff they took my $114.69 for a dress that could not fit return it two days after receiving it's going on 3months now can't hear from the seller and dhgate won't respond to my text
View full review
1 comment
Nadya
#1220437

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#927373 Review #927373 is a subjective opinion of poster.
Product
Dress
Reason of review
Return, Exchange or Cancellation Policy