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All 3 products I have ordered from DHGATE have proven to be a scam fake tracking IDs where the seller uses the tracking ID of someone elses parcel also going to NZ.

All 3 parcels have been addressed to other people, and delivered to other addresses far from us.

You already refunded one parcel, please can the other 2 be refunded urgently as this scam has put me to immense work and financial pressure. The 2 sellers are already well known to you from other complaints by other people.

They are:




User's recommendation: Avoid like the plague.

Monetary Loss: $300.

Preferred solution: Full refund.

DHgate Cons: Dispute resolution, Lack of control over vendors, Supplier not getting back to me after query.

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Hi Samuel, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.


samuel.forrest@***.com 1.Order NO: 320605**** / saf61x51fx2 2.Order NO: 320181**** / guzhizhu 3.Order NO: 320310**** / guzhizhu (refunded, thank you) Both sellers appear to have been removed from your platform. They do not answer messages.

The parcels from guzhizhu were advertised as 14 day delivery and sent on TNT.

They were not sent on TNT & after dispatch, the seller changed the delivery date to 04/07. These are well over the 55 days guaranteed.

@Samuel F

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