It is extremely rare to require to dispute on the DHGate platform, but when it is required the system is fair and in the situation of product not being received, refund is automatic. Best advice is make sure to research what you are buying, and if the seller has good reviews you will not have any problem, as the DHGate platform is generally on your side as opposed to the seller.
Most sellers are also very concerned with reputation, so if there is any issue other than not receiving an item, just reach a compromise. Most have a %95+ rating, and they definitely earn it.
Product or Service Mentioned: Dhgate Website.
Reason of review: Good customer service.