State: England City: London Clear all filters (9 of 2693 reviews match)
filters
State:
City:

Dhgate - Sneakers Review from London, London

They took $55 for a sneakers when it arrived it was damaged hole in it and they offer to refund me $10 these ppl can't be serious criminals
View full review
1 comment
Nadya
#1137736

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#818924 Review #818924 is a subjective opinion of poster.
Reason of review
Damaged or defective

Dhgate - Review in Auctions and Internet Stores category from London, London

This company is a bunch of criminals be very careful shopping on this site I got damaged goods and a $10 refund out of $55 how sad I needed my money back in full
View full review
1 comment
Nadya
#1137747

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#818921 Review #818921 is a subjective opinion of poster.
Reason of review
Pricing issue
I ordered Nike huaraches, this seller was rude to me saying he won't cancel my order even though I told him to cancel it, is this what this sit do after successful payments seller can do anything? I won't stop till I this thing fix. So please fix up soon as possible I...
View full review
1 comment
Nadya
#1137751

Hi

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess

Dhgate Customer Service

Review
#818147 Review #818147 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate - Shoes Review from London, England

i have made an order 33063992,33063994,3306987 for my shoes and shirt after i paid they told me there are investigating. why didn't they investigate after confirming my payments from my bank .my email is biolamudashir53@gmail.com
View full review
2 comments
Nadya
#1104309

Hi!

I fully understand the issue that you have raised to us, we will assist you with this.

I carefully checked your orders and I see here that your payments were all confirmed already by our safety center! This is a normal process from our safety center.

We’ve taken this precaution to protect our members while we make sure that the activity doesn’t cause harm—however unintentionally—to the DHgate community. We understand that this may be inconvenient but our aim is to protect our customers and make sure your business with DHgate is safe and secure specially all the payments that you will process.

Thank you so much for your cooperation and understanding!

Regards,

Cess Dhgate Customer Service

Nadya
#1104307

Hi!

I fully understand the issue that you have raised to us, we will assist you with this.

I carefully checked your orders and I see here that your payments were all confirmed already by our safety center! This is a normal process from our safety center.

We’ve taken this precaution to protect our members while we make sure that the activity doesn’t cause harm—however unintentionally—to the DHgate community. We understand that this may be inconvenient but our aim is to protect our customers and make sure your business with DHgate is safe and secure specially all the payments that you will process.

Thank you so much for your cooperation and understanding!

Regards,

Cess Dhgate Customer Service

View more comments (1)
Review
#780481 Review #780481 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.0
Details
Dhgate - Dress Review
Dhgate - Dress Review
Where do i start?! The dress arrived late and poorly packaged. When opened i quickly realised that it was a knock off and NOTHING like the picture. We've contacted the seller and they initially refused a refund, stating it's what we ordered. If we dont like it, we can...
View full review
1 comment
Nadya
#1077215

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much and have a nice day!

Cess,

Dhgate Customer Service

Review
#747874 Review #747874 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Kids Shoes Review

I have ordered and paid for a kid pair of shoes and have since not received the items and no information as to why my order has been delayed. My email. dnankegbe.37s@gmail.com Tel. 00447885538142. My order number is 1576522723
View full review
Review
#660643 Review #660643 is a subjective opinion of poster.
Reason of review
Problem with delivery

Prom Dress Review

1.0
Details
I ordered a prom dress size 6 What I got was a different dress size X xxx xx large Now they ignoring my emails I want my money back
View full review
Review
#650010 Review #650010 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Dhgate review in London, England: DH Gate *** stole my money

1.3
Details
Given a fake tracking number by seller and DHGate confirmed this in an email. All they said was that the seller (ibaby888) has been punished for it, how? They never said. Then they told me to contact the seller to resolve, seller was unhelpful and then didn't return any messages. The invoice in the package mentioned a refurbished phone and not a new one, which is what I paid for. The phone never came. Beware of DH Gate being corrupt in its ways. They closed my arbitration and said nothing more could be done. I never got my money back (£200+)
View full review
Review
#647125 Review #647125 is a subjective opinion of poster.
Cons
  • Customer service
  • Given the runaround
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Dhgate Buyer Protection
DHGate are a bunch of thieves and something needs to be done about them! I will NEVER buy from them again and I have told everyone I know not to either. A brief background to my hideous experience with them: I bought an item back in June which was never delivered. I...
View full review
1 comment
Anonymous
#1003762

dhgate stole images from my website and are acting fake polite, then disconnect chat after wasting my time, those criminals, never any business with chinka again and i now boycott ALL "made in chinka" products!! ALL OF THEM!

Review
#570573 Review #570573 is a subjective opinion of poster.
Cons
  • Being lied to
  • False tracking number
  • Being ripped off
Reason of review
Theft lies and lack of refund
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions