I love DH gate. Are they perfect - nope - I have had a few issues but I have a smaller percentage of issues with DH Gate than eBay sellers.
What I love is that DH Gate hold your payment till you acknowledge receipt. The few problems I have had - have all been resolved in time. TIME is the factor. If you are in a hurry this is not the place to shop.
My orders take 3 weeks to arrive - sometimes 4. Worth the savings to me.
But you can pay extra for fast shipping if you like, but I am fine with slow boat.... great company in my experience although sellers are inconsistent - read lots of reviews to find the good ones...
Product or Service Mentioned: Dhgate Customer Care.
Reason of review: Good customer service.