Update by user Nov 17, 2015
corolla 2015-11-03 11:21
Hi my friend, I am so sorry to hear that, actually we tested the item for one week and it worked very well, then we shipped it out...would you pls clarify the problem with more details? then we can ask our factory for solution. thanks a lot!
Original review posted by user Nov 16, 2015
From: Resolution Center
To: Me [email@example.com]
Type: About dispute in DHgate
Submit Time: 2015-11-13 09:27:03
Dear Richard Cavagnaro_1443980288057,
This is Sam again. We are so sorry to hear that the item you received cannot work properly. I understand that you would like to return it for a full refund. I would like to extend my deepest apology for any inconvenience that this concern might have caused you. Please allow me to explain things for you.
I have reviewed the details of this case, as well as the listing, the photos of the item, and communication between you and the seller. After doing so, I'm afraid the item in your evidence is not sold by this seller. Because of this, we have to close the case without issuing a refund.
I understand this might not have been the outcome you were hoping for, but I trust you understand our decision in this case.
Thank you for your understanding and I wish you the best of luck with your future online trading.
Have a nice day!
DHgate Resolution Center
From: Me 2015-11-17 03:45:03
Corolla sent a defective item, I provided more than enough evidence to the fact, and yet you ruled in favor of your seller, who is an outright liar and cheat. DHGate is complicit and corrupt as well. I will make this know throughout the internet and I can assure you of far greater losses in the future. Taking care of your costumers is obviously not your concern.
This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $365. The author is overall dissatisfied with Dhgate and uploaded picture s. The most disappointing about self balancing scooter from Dhgate was fraudulent business practices, stole money and sold damaged goods Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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