Ajax, Ontario
Not resolved
2.3
Details
1 comment

Delivery dates mean nothing, ordered and paid for 18 items in May, received 5 items, one of which was garbage, could not get suppliers address to return for refund. This supplier runs a banner ad on DHGate web site saying "no hassle refunds, we pay return shipping".

I have exchanged emails with suppliers over past 4 months...received promises to re ship or refund..nothing. No reply from DHGate to emails.

I am out several hundred dollars so casino would have been better. Oh and tracking numbers are a joke unless for north American carrier.

Reason of review: Problem with delivery.

Monetary Loss: $600.

Preferred solution: Full refund.

Dhgate Cons: Poor problem resolution, Never received order, No refund.

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Dhgate2014
#1080741

Hi!

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out.

Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much and have a nice day!

Cess,

Dhgate Customer Service

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